网友回答1
rimborsi@trenitalia.it.我找到这个邮箱可能是你需要的你可以看看下面这段文字：REQUESTINGAREFUNDYoucanrequesttherefundofaticketbyreturningtheoriginalandpresentingavalidpieceofID.Youwillalsohavetoshowyourcreditcardifyoupurchasedtheoriginalticketwithit.Iftheticketisinyournameortobeconsideredassuchduetotheinformationitcontains(e.g.therailcardusedtoobtainadiscountisfeatured),andyoudonotmaketherequestinperson,thepersonyousendtomaketherefundrequestmusthaveaproxysignedbyyou.Youmustapplyforarefundwithintheperiodofvalidityoftwomonthsforopenandunstampedtickets,underthetermsenvisagedfortheserviceusedforticketswheretheseatisallocatedatthetimeofticketissuing.Youcanrequestarefundatanystationticketdeskorattheagencywhereyoupurchasedyourticket,barringspecialcasesenvisagedforcertainservices.Ifyoudecidetotravelinfewerpersonsthatthenumberstatedonyourticket,therefund,withanyrelateddeductioncharges,canberequestedonlybeforemakingthejourney,bymakingachangetoyourticket(ifitisaticketissuedwithticketlessprocedure,youmustapplytotheCallCenter.Shouldtherebenofreeplacesonthetrainyouintendtotravelanditisnotpossibletoobtainanewticket,youmustnotifytheon-boardpersonneloftheperson/swhoarenottravellingsoastoobtainarefundfortheunusedpartforwhichyouhaveappliedtotheCallCenter).Ifyouinterruptyourjourney,youcanapplyfortherefundofthepartoftheticketleftunusedfromtheticketdeskatthestationwherethejourneywasinterrupted.Shouldyoudecidenottoleaveafterhavingstampedtheticket,youcanaskforarefundwithin30'ofstampingit,fromthedeparturestationticketdesk.Therearenoparticularformalitiesformakingtherequestandrefundsaregrantedincash.Refundsofself-adhesivevouchersarenotallowed.Therefundofticketson-linevalidonlyonregionaltrainsisonlyallowedinthefollowingcases:intheeventofstrikesinthecaseofmistakenpurchase(purchaseoftwoticketsmadeouttothesamepersonandvalidonthesametrain)Inthesecases,subjecttoacheckbyoftheheadoffice,refundswillonlybegrantedthroughissuancebytheregionalheadofficecompetentfordistanceticketsvalidintheregionshavingthesamecharacteristicsasthoseboughtandnotused.Whereasforticketsvalidintheregionwithcross-regionalapplication,similarvoucherticketswillbeissued.Ifyoupurchasedtheticketbycreditcardfromaself-servicemachine,youmustmakeyourrefundrequestattheticketdeskinthestationwheretheissuingmachineislocatedandthepaymentwillbemadebychequeorbanktransfer.Forticketspurchasedon-lineorviathetelephonereservationsservicebiglietteriatelefonica,featuringtheword"Cartacredito-t.com",includingthosepurchasedwiththeTicketlessservice,andwhichhaven'tbeencollectedyet,youcanapplyforarefundfromtheCallCenteron892021(thenchoose5option)orbye-mail,writingtorimborsi@trenitalia.it.Ifthetickethasalreadybeencollected,sendyourrefundrequesttothePassengerDivision-SalesandAssistance-REFUNDS(DivisionePasseggeri-VenditaeAssistenza-RIMBORSI)-VialedelloScaloSanLorenzo,16-00185Rome.Afterthebookedtrain'sdeparture,youmustpresentthewrittenrequestforrefundsolelytothedepartureticketdeskorofticketissuance(providedthattheissuingstationisnotthesameasthearrivalone),whichwillforwarditontotheappropriateOffice.Iftheticketofficeisclosedornotoperating,youmustphonetheCallCenterstatingthetypeofrefundrequestedandallthedetailsnecessaryforgrantingtherefundandtosendtherequestwithoriginalticketinthe24workinghoursafterwardsfromtheareaservingthedeparture-orticket-issuingstation(providedthisisnotthesameasthearrivalone)toTrenitalia-Rimborsi-VialedelloScaloSanLorenzo,16-00185Rome.Inthisregard,thepostagestampisusedasthereferencedate.Iftheticketlessticketwasboughtatatravelagency,youcanrequestarefundattheissuingagencyorticketdeskor,iftheagencyisclosed,contacttheTrenitaliaCallCenter,whichwillauthorizetherefundtobemadesubsequentlybythetravelagency.Therefundwillbegrantedsubjecttoreceiptofaphotocopyoftheapplicant'sIDdocument.Iftheprintedtickethasbeenpickedup,thetermstoobserveandtherefund-requestproceduresarethesameasthoseofthefaresorpre-chosenoffersfortheprintedtickets.
网友回答2
引用“原帖由susan722于2008-4-1020发表实话说，意铁网站真的不好!1.日期我定错拉，怎么我都改不拉;2.信用卡只能用一次;3.发邮件,都被退信”后来怎么样呢?我也准备定呢,期待楼主说说结果!
网友回答3
实话说，意铁网站真的不好!1.日期我定错拉，怎么我都改不拉;2.信用卡只能用一次;3.发邮件,都被退信
网友回答4
我给helpdesk@trenitalia.it和registrazioni@trenitalia.com发email都被退回来不知道应该给哪个邮箱发。谢谢
网友回答5
我给helpdesk@trenitalia.it和registrazioni@trenitalia.com发email都被退回来不知道应该给哪个邮箱发。谢谢
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